Shipping policy

Delivery Times and Shipping Prices

UK Shipping

All products ship free within the UK.
We offer tracked delivery on all orders — including wallpaper, wall stickers, and samples.

Wallpaper

  • All wallpapers are made to order in the UK and typically delivered within 2–4 weeks.
  • Once dispatched, delivery takes 1–3 working days.
  • Please wait until your wallpaper has arrived and been fully inspected before booking a decorator.

Wall Stickers & Wallpaper Samples

  • Typically delivered within 3–5 working days.

EU Shipping

Wallpaper

  • Free tracked shipping on all wallpaper orders.
  • Made to order and usually delivered within 2–4 weeks.
  • Once dispatched, delivery takes approximately 5–7 working days.

Wall Stickers & Wallpaper Samples

  • Free shipping on orders over £20
  • Orders under £20: £5 flat rate
  • Shipped via Royal Mail Tracked Airmail
  • Delivery typically takes 5–7 working days, but may vary depending on local postal services.

Duties & Fees

Please note that all shipments outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. These costs are not included in the final checkout price, and we have no control over, nor can we predict, these charges as they vary by destination.

  • Any additional import charges must be borne by you.
  • Customs policies and practices vary widely by country, so we recommend contacting your local customs office or checking their website for detailed information.
  • If your order incurs import duties or taxes, these will need to be paid directly to your local customs authority before they release your shipment.

Important Notes

  1. Order Inspection
    As our wallpapers are made to order, we cannot accept returns or cancellations unless the product is defective, damaged, or does not match the description. For our full returns policy, please click here.

  2. Delivery Address Accuracy
    Delivery will be completed when the products are delivered to the address stated in the order confirmation. Please ensure your delivery details are accurate, as we cannot be responsible for delayed or failed deliveries due to errors in the address provided.

  3. Receiving Your Delivery
    You are responsible for arranging to receive your delivery. Ensure that you or someone instructed by you is available to take delivery. If no one can accept delivery, please use the special instructions field in the order process to specify where our delivery partner should leave the products.

  4. Additional Notes
    • Customs Delays: Import processing times may vary, and delays caused by customs clearance are beyond our control.
    • Remote Areas: Delivery to remote or rural locations may take longer than stated.

If you have any questions or concerns about delivery, our customer support team is here to assist you.

Contact us at:  help@maminka.co.uk